Policies

Policies/Procedures

Hood River has strict neighborhood policies regarding NOISE, PARKING and GARBAGE. Guests must be respectful of neighbors, honor the 10pm noise ordinance, park in allocated spaces and follow guidelines on garbage. If neighbors complain or police are called – security deposit will be forfeited.

Minimum age required for rental is 25 years or older.

Most of our homes have a 4-7 night minimum and peak pricing beginning Memorial Day going through Labor Day. The month of September has a 3 night minimum and peak pricing. Holidays in the fall, winter and spring generally have a 3-5 night minimum and peak pricing. All other dates we require a 2 night minimum, we are unable to accommodate 1 night stays. See individual home listings for alternative minimums.

CHECK IN time is 4 PM or later. CHECK OUT time is 10 or 11 AM for most homes. Check out time will be included in your final confirmation.

PAYMENTS: A reservation deposit of 50% of total rental fee (including tax and/or any additional fees) is required within seven days of making a reservation. Balance is due 45 days prior to arrival. We accept Visa, MC, Discover and personal checks (if sent 45 days prior to arrival).

CANCELLATIONS: Payments will not be refunded unless we are able to rebook the accommodations. A $75 re-booking fee will apply.

HRVR receipt of your payment will certify your agreement that each member of your party will comply with all policies contained in the Rental Agreement sent with your booking confirmation.

CLEANING FEE: A one-time cleaning fee based upon the size & location of the home, is charged in addition to the rental fee.

AMENITIES: All homes are provide linens, towels, pots & pans, kitchen tools & eating utensils. Homes are stocked with an initial supply of hand & dish soap, laundry detergent, paper towel & TP. Please bring your beach towels for pool or beach use. Most homes have blenders, basic dish or cable TV, DVD players, WIFI and BBQ’s. For details on particular homes, please ask!

PETS: Many of our homes do allow a well-behaved pet to accompany you for an additional charge of $120/per pet, per week ($20 per pet per night). All pets must be authorized on the contract before being allowed on the premises. Bring pet bedding & bowls, keep pets off furniture and beds. NEVER leave unattended pets in the home. Clean up pet poop or risk losing security deposit.

Please be courteous & considerate of neighbors so we may continue to offer these fabulous homes.

MAXIMUM OCCUPANCY & VEHICLES allowed varies by house and are strictly enforced (see details under each house listing).

NO MOTORHOMES/ NO CAMPING at the rental properties.

NO PARTIES OR GATHERINGS to be held at the premises. Violation will cause security deposit to be forfeited and possible eviction without refund.

VIOLATION of any federal state or local law, company policy or house rule is grounds for immediate eviction without refund.

LOST & FOUND ITEMS will be held for 30 days only & are subject to a $20 retrieval and handling fee, in addition to packing & shipping costs. We cannot guarantee timely returns on items left behind.

There is a $25 charge for lost keys. Please return keys to lock box upon your departure.

SMOKING: There is absolutely no smoking allowed in any of our homes. If the cleaner detects any evidence of smoking you will be charged an additional fee to deodorize the home. Due to high fire risk some properties are no smoking through-out the entire property.

ROOM TAX of 9.8% is required for homes located in Hood River City and County in addition to the rental fee.

RATES, TERMS & CONDITIONS are subject to change without notice.

Questions? 541-387-3113